PRIVACY POLICY

1. Introduction

R&S McKay Heating and Air Conditioning (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website https://www.rsmckay.com (the “Site”). This Privacy Policy explains how we collect, use, and protect your information when you visit our Site, request services, or communicate with us.

By using our Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

When you contact us, request a quote, schedule service, or subscribe to updates, we may collect:

• Name

• Email address

• Phone number

• Address or service location

• Details about your HVAC needs or project
   

b. Non-Personal Information

We also collect non-identifying information automatically through cookies or analytics tools, such as:

• Browser type and version

• Device type and operating system

• IP address and general location

• Pages visited and time spent on the Site

3. How We Use Your Information

We use your information to:

• Respond to inquiries, service requests, or estimates

• Schedule and provide HVAC services

• Process payments and send invoices

• Improve our website, services, and customer experience

• Communicate promotions, updates, or service reminders (with your consent)

• Comply with legal obligations

4. How We Protect Your Information

We implement industry-standard security measures to protect your data, including:

• Secure (SSL) encryption for online forms

• Password-protected systems and limited staff access

• Regular software updates and malware protection

• Secure third-party payment processing

While we take reasonable steps to safeguard your data, no online transmission or storage system can be guaranteed 100% secure.

5. Sharing Your Information

We do not sell or rent customer information.
We may share your data only in the following cases:

• With trusted service providers who assist us in operating our business (e.g., payment processors, hosting providers)

• When required by law or to protect our legal rights

• With manufacturers for product registration or warranty purposes, if applicable

All third parties are required to maintain confidentiality and data protection.

6. Cookies and Tracking Technologies

Our Site may use cookies or similar technologies to enhance user experience and collect analytics data. You can adjust your browser settings to block or delete cookies, but some features of the Site may not function properly if you do.

7. Your Rights and Choices

You have the right to:

• Request access, correction, or deletion of your personal data

• Opt out of promotional emails at any time by clicking “unsubscribe” or contacting us directly

• Disable cookies through your browser settings

8. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the content or privacy practices of those sites and encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not directed toward children under 13. We do not knowingly collect personal information from minors. If we learn that a child has provided personal data, we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

R&S McKay Heating and Air Conditioning
Email: rsmckayhvac@gmail.com
Phone: 404-978-3082
Website: https://www.rsmckay.com